Beta access
Tell us about the business and payment workflow you want to test so we can understand whether the current launch set fits.
Contact Paxlivo
Merchant, integration and payment-platform questions.
Contact us about beta access, supported networks, merchant onboarding or integration questions. For a live payment issue, include enough identifying information to investigate without sending wallet secrets.
How to get a useful response
For merchant support, include the merchant/store name, invoice ID when applicable, approximate time of the event and a short description of what you expected to happen. Sanitized screenshots can help when they do not expose credentials.
Never send a seed phrase, private key, wallet backup, password or unrestricted API secret. Paxlivo support does not need those materials to investigate an invoice or account issue.
Email[email protected]
Merchant onboardingQuestions about beta access, store setup, supported payment methods and integrations are welcome.
Security reminderPaxlivo support will never ask for your seed phrase or private key.
Integration help
Include your platform, the stage where the integration fails and any invoice/event identifiers that can be shared safely.
Network requests
If you need a crypto asset or stablecoin network that is not yet listed, tell us the expected use case and customer demand.